Hello, I'm Rich
design leader and experience maker based in London.
What I do
Build high-performing teams
I am proud to have built many design and research teams with the skills, tools, processes, and culture essential for exceptional design. I focus on:
​
-
Streamlined processes and reduced time-to-market, enabling faster delivery of new features.
-
Highly creative and collaborative cultures that lead to the creation of unique features and products that set brands and products apart in the market.
-
Delivering unified brand experiences through a cohesive design system, content, and design guidelines.
-
Happy people; creating a workplace with high employee satisfaction and retention rates.
Product and service design
I have plenty of experience helping companies to create and execute product strategies that align with their business goals and user needs. I’m skilled at analysing market trends, user needs, and competitive landscapes to spot gaps and opportunities for growth. My blend of creative and strategic thinking enables me to come up with new and effective ideas that connect with users and drive great business outcomes.
​
But just planning isn’t enough to solve customer problems. That’s why I dive into hands-on creation, turning concepts into reality. I use my expertise in user experience, interaction design, persuasion design, brand design, and UI design to lead teams in building impactful products and experiences.
Innovation workshops get me fired up. I thrive on leading collaborative workshops, design sprints and design studios that bring together diverse teams, often from various disciplines and backgrounds, to generate creative ideas, solve complex problems, and develop innovative solutions.
​
I have an excellent track record of empowering participants to discover new opportunities or enhance existing products and services by fostering environments that promote critical thinking, challenge assumptions, and encourage exploration.
Redesign products
I have led successful overhauls of existing products that have resulted in significant improvements to their overall performance. My expertise lies in thoroughly evaluating and reimagining every aspect of a product to better align with business objectives and user needs, stay current with market trends, and improve overall usability and design.
​
Through my expertise in experience design and branding, I ensure that every element of the product is visually appealing and effectively drives user engagement, conversions, and brand loyalty.
I've worked with
some great brands, such as
What people say about me
"Rich leveled up our design and research craft at Experian ... helping us re-think our customers and crack into the complex world of engaging consumers with their finances."
Mike Charyk, VP Global Innovation at Experian
"Rich is one of the most extraordinary leaders. He has a magical ability to bring the creative abilities of other people to the surface and collaboratively shape their ideas in the best direction."
James O'Brien, Design Leader & author of "Communicating the UX Vision'.
"The workshops he leads are not only productive and insightful; they always provide the next leap of progress."
Stefan Jenart,
Digital Transformation Director